air138 Casino & Sportsbook Data Care
This page describes what we collect when you use air138 and how we keep that data protected. We at air138 take your privacy seriously—your personal information is encrypted, stored securely, and never sold to third parties. We use your data only to provide our platform, process payments, and comply with law.
Whether you're accessing air138 from Jakarta, Surabaya, Bandung, or Medan, the same privacy standards apply. Our data policies are transparent and straightforward. We don't hide conditions in dense legal language. If you have questions about how we handle your information, our support team is available 24/7 via live chat in the app.
We collect data when you register, deposit, withdraw, and play. We also collect technical data—your device type, browser, IP address—to improve performance and detect fraud. This section explains exactly what we collect, how we use it, and what rights you have over your information.
What Data We Collect on air138
When you register on air138, we ask for your name, phone number or email, date of birth, and a password. We use these details to create your account, send you important notifications, and verify your identity before your first withdrawal. We do not sell your name or phone number to anyone.
When you deposit or withdraw, we collect payment information—your bank name, account type, transaction amount, and timestamp. This data flows directly to your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process the transaction. We store a record on our servers for accounting and dispute resolution.
When you play on air138—whether sportsbook stakes on Liga 1 or Piala AFF, live dealer tables such as blackjack and roulette, slots like Aviator or Sweet Bonanza, or esports markets on Mobile Legends and Free Fire—we log your selections, stakes, and outcomes. This data is used to calculate payouts, show your account history, and detect unusual patterns that might indicate fraud or system errors.
How We Use Your Data on air138
We use your email and phone number to send you account confirmations, deposit receipts, withdrawal status updates, and important security alerts. We never use your contact details to spam you with marketing emails unless you've opted in. You can change your notification preferences anytime in your account settings.
We use your transaction history to calculate payouts, maintain your account balance, and generate the transaction receipts you see in your account dashboard. We keep these records for at least 12 months for audit and dispute resolution purposes.
We use your IP address and device data to detect fraud, prevent account takeover, and comply with anti-money-laundering regulations. If we notice unusual login patterns—for example, your account accessed from multiple countries in one day—we may temporarily restrict withdrawals and ask you to verify your identity. During holidays like Idul Fitri or Idul Adha, this review process may take longer due to reduced staff availability.
Third Parties and Data Processors on air138
We do not sell your data. However, we share certain information with service providers who help us operate air138. Our payment processors (your bank or e-wallet provider) receive your payment details to process deposits and withdrawals. Our hosting provider (cloud servers) stores your account data—these servers may sit outside your jurisdiction. Our fraud-detection service receives your IP address and device fingerprint to spot suspicious activity.
All our service providers are bound by confidentiality agreements and use your data only to provide their service. We audit these third parties regularly to ensure they meet our security standards. We do not permit them to use your data for their own marketing.
Your data is protected by
- Encryption of all data in transit (HTTPS / TLS) and at rest
- Secure password storage using industry-standard hashing
- Access controls so only authorised staff can view your information
- Regular security audits and penetration testing
- Confidentiality agreements with all third parties
Your Rights on air138
You have the right to access your data. Log into your air138 account and view your profile, transaction history, and account settings anytime. You can download your transaction history as a CSV file for your records.
You have the right to correct inaccurate data. If your name or phone number is wrong in our system, contact our support team via live chat and we'll update it within 24 hours.
You have the right to request deletion of your account and associated data. Email our support team or submit a request through the app. Once your account is deleted, we'll remove your personal data from our active servers within 30 days. However, we retain minimal records (your ID number, dates active) for compliance purposes for up to 7 years, as required by anti-money-laundering laws.
Cookies and Tracking on air138
We use cookies to remember your login status and preferences when you visit air138.app in a browser. Cookies are small text files stored on your device. When you return to the site, your browser sends these cookies back to us so you don't have to log in again. You can delete cookies anytime in your browser settings, but this will log you out of air138.
Our Android APK does not use traditional cookies—instead, it stores your login token locally on your device. This token expires after 30 days of inactivity for security. If you uninstall the app, the token is deleted automatically.
Data Retention and Deletion on air138
We keep your account data for as long as your account is active. If you delete your account, we remove personal data within 30 days but may retain anonymised gameplay statistics (no personal identifiers) for product improvement.
Transaction records are kept for 12 months minimum for dispute resolution. After that, we move them to archive storage for up to 7 years to comply with financial regulations. Archived records are encrypted and inaccessible to regular staff.
International Data Transfer on air138
Our servers are hosted in multiple regions. Your data may be stored or processed in countries outside Indonesia. By using air138, you consent to this international transfer. We ensure that all transfers comply with data protection standards through encryption and contractual safeguards.
We update this privacy policy periodically as our practices evolve or regulations change. Significant changes are announced in-app. Your use of air138 after updates indicates acceptance of the new policy. If you have privacy concerns or believe your data has been misused, contact us immediately via live chat.
Contact Us About Your Data
If you have questions about how we handle your privacy, request access to your data, or wish to delete your account, reach out to our support team. Open air138, tap Help or Support, and select Live Chat. Our team is available 24/7 and will respond to data requests within 48 hours on business days. For urgent privacy concerns, use the in-app reporting feature and mark your message as "Urgent: Privacy"—we'll escalate it immediately.